ORDER PROCESS
YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN SUCCESSFULLY PLACED. ONCE PROCESSED, PLEASE ALLOW 2 BUSINESS DAYS FOR ORDER TO BE SHIPPED FROM DATE OF PURCHASE. ONCE ORDER IS SHIPPED, YOU WILL RECEIVE EMAIL CONFIRMATION AND TRACKING NUMBER.
SHIPPING
WE SHIP WORLDWIDE
DOMESTIC
CANADIAN ORDERS COST 12 CAD - SHIPPED BY CANADA POST OR FEDEX WITHIN 5 BUSINESS DAYS.
INTERNATIONAL
U.S. ORDERS COST 25 CAD - SHIPPED BY FEDEX WITHIN 10 BUSINESS DAYS.
INTERNATIONAL COST 35 CAD - SHIPPED BY FEDEX OR DHL WITHIN 10 BUSINESS DAYS.
DISCLAIMER
BROLLWAVES IS NOT RESPONSIBLE FOR PAYING YOUR LOCAL COUNTRY’S IMPORT DUTIES AT TIME OF DELIVERY. BY PLACING AN ORDER TO INTERNATIONAL DESTINATION, YOU CONFIRM YOUR RESPONSIBILITY TO PAY THESE FEES.
RETURNS/ REFUNDS AND EXCHANGE
To be eligible for an exchange, item must be unworn in original packaging. In order to complete the exchange process, buyer will need to ship the item back to our warehouseat their expense.
You can always contact us for any exchange question at BROLLWAVES@gmail.com.
Damages and issues
RETURN INSTRUCTIONS
You have 15 days after receiving your order to contact us at BROLLWAVES@GMAIL.com to present your issue for a return authorization to be approved. When a return is authorized, you’ll have 10 days to FOR US TO RECIEVE THE RETURNED ORDER.
BROLLWAVES cannot refund the original shipping fees.
BROLLWAVES is not responsible for the return shipping costs and/or custom charges.
BROLLWAVES is not responsible for damaged or lost items in return transit.
All returned items must be in original, resellable condition. (unworn, unwashed, tags intact and include original bag)